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At Senior Car and Van Hire, we understand that plans can change. That’s why we offer a clear and flexible cancellation policy to accommodate your needs. Whether you need to cancel or amend your booking, our team is here to assist you. By understanding our terms, you can manage your reservation with confidence and avoid unnecessary charges.
We offer free cancellation for bookings cancelled within a specified time frame before the rental start date. This allows you to make changes to your plans without incurring any fees. The exact cancellation window will be confirmed at the time of booking, so you’ll have all the details upfront.
If you cancel your booking after the free cancellation period has ended, a cancellation fee may apply. This fee helps cover the costs associated with preparing the vehicle for hire and any lost rental opportunities. Our team will inform you of the applicable charges if this situation arises.
If you fail to collect the vehicle at the agreed time without prior notice, this will be considered a no-show. In such cases, the full rental amount may be charged, and the booking will be cancelled. To avoid this, please contact us as soon as possible if you’re unable to collect the vehicle on time.
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Cancellation Policy
Quick answers to the questions we are asked most about changing or cancelling your booking. Can't find what you need? Call your local branch or send us a question.
Yes, you can cancel your booking for free if it’s within the specified free cancellation period. This time frame will be confirmed at the time of booking, allowing you to make changes without incurring any fees.
If you cancel after the free cancellation period, a cancellation fee may apply. This fee is designed to cover the costs associated with preparing the vehicle and any lost rental opportunities.
If you fail to collect the vehicle at the agreed time without notifying us, it will be considered a no-show. In such cases, the full rental amount may be charged, and the booking will be cancelled. To avoid this, please inform us as soon as possible if you’re unable to collect the vehicle.
To cancel or amend your booking, simply contact our team by phone or email. We’ll guide you through the process and confirm any changes or applicable fees.
Refunds are available for cancellations made within the free cancellation period. For late cancellations, the refund amount will depend on the terms of your booking and any applicable fees. Our team will provide full details when processing your cancellation.
Our team is here to support you with reliable service that keeps your business moving.
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