Cancellation Policy
Learn about our flexible cancellation terms and how to manage your booking changes.
At Senior Car and Van Hire, we understand that plans can change. That’s why we offer a clear and flexible cancellation policy to accommodate your needs. Whether you need to cancel or amend your booking, our team is here to assist you. By understanding our terms, you can manage your reservation with confidence and avoid unnecessary charges.
Free Cancellation Period
We offer free cancellation for bookings cancelled within a specified time frame before the rental start date. This allows you to make changes to your plans without incurring any fees. The exact cancellation window will be confirmed at the time of booking, so you’ll have all the details upfront.
Late Cancellations
If you cancel your booking after the free cancellation period has ended, a cancellation fee may apply. This fee helps cover the costs associated with preparing the vehicle for hire and any lost rental opportunities. Our team will inform you of the applicable charges if this situation arises.
No-Show Policy
If you fail to collect the vehicle at the agreed time without prior notice, this will be considered a no-show. In such cases, the full rental amount may be charged, and the booking will be cancelled. To avoid this, please contact us as soon as possible if you’re unable to collect the vehicle on time.
Frequently Asked Questions
Can I cancel my booking for free?
Yes, you can cancel your booking for free if it’s within the specified free cancellation period. This time frame will be confirmed at the time of booking, allowing you to make changes without incurring any fees.
What happens if I cancel after the free cancellation period?
If you cancel after the free cancellation period, a cancellation fee may apply. This fee is designed to cover the costs associated with preparing the vehicle and any lost rental opportunities.
What is the no-show policy?
If you fail to collect the vehicle at the agreed time without notifying us, it will be considered a no-show. In such cases, the full rental amount may be charged, and the booking will be cancelled. To avoid this, please inform us as soon as possible if you’re unable to collect the vehicle.
How do I cancel or amend my booking?
To cancel or amend your booking, simply contact our team by phone or email. We’ll guide you through the process and confirm any changes or applicable fees.
Will I receive a refund if I cancel my booking?
Refunds are available for cancellations made within the free cancellation period. For late cancellations, the refund amount will depend on the terms of your booking and any applicable fees. Our team will provide full details when processing your cancellation.
Need help? Get in touch
Our team is here to support you with reliable service that keeps your business moving.
Or call us today on 0116 2715480