Breakdown and Accidents
Stay prepared with our guidance for handling unexpected situations on the road.
At Senior Car and Van Hire, we understand that breakdowns and accidents can be stressful. That’s why we provide clear instructions and support to help you handle these situations with confidence. Whether it’s a mechanical issue or an unexpected incident, our team is here to assist you every step of the way. By following our guidelines, you can ensure your safety and minimise disruption to your journey.
In the Event of a Breakdown
If your vehicle breaks down, your safety is the most important consideration. Pull over to a safe location, such as the hard shoulder or a lay-by, and switch on your hazard lights. Contact our 24/7 breakdown assistance service immediately, and provide details of your location and the issue. Our team will arrange for roadside assistance or a replacement vehicle to get you back on the road as quickly as possible.
What to Do After an Accident
In the unfortunate event of an accident, remain calm and ensure everyone involved is safe. If necessary, call emergency services for medical assistance or to report the incident. Exchange details with the other party, including names, contact information, and insurance details. Take photos of the scene and any damage to the vehicles. Notify our team as soon as possible, and we’ll guide you through the next steps.
Reporting and Documentation
It’s important to report any breakdowns or accidents to us immediately. This allows us to provide the necessary support and ensure the situation is resolved efficiently. Keep a record of all relevant details, including the time, location, and nature of the incident. Our team will assist you with completing any required documentation and liaising with insurance providers if needed.
Frequently Asked Questions
What should I do if the vehicle breaks down?
If the vehicle breaks down, pull over to a safe location and switch on your hazard lights. Contact our 24/7 breakdown assistance service immediately, and provide details of your location and the issue. Our team will arrange for roadside assistance or a replacement vehicle.
Who should I contact in the event of an accident?
In the event of an accident, prioritise safety and call emergency services if necessary. Exchange details with the other party and take photos of the scene. Notify our team as soon as possible, and we’ll guide you through the next steps.
Will I be charged for a breakdown?
If the breakdown is due to a mechanical fault, there will be no charge. However, if the breakdown is caused by negligence, such as running out of fuel or using the wrong fuel, charges may apply. Our team will provide full details in such cases.
What information do I need to report an accident?
When reporting an accident, provide details such as the time, location, and nature of the incident. Include the names and contact information of any other parties involved, as well as photos of the scene and damage. This information helps us process the situation efficiently.
Can I get a replacement vehicle after a breakdown or accident?
Yes, if your vehicle is no longer drivable due to a breakdown or accident, we will arrange for a replacement vehicle. Our priority is to minimise disruption to your journey and ensure you can continue with your plans.
Need help? Get in touch
Our team is here to support you with reliable service that keeps your business moving.
Or call us today on 0116 2715480